Contract / Term & Conditions
STIPULATIONS FOR SIGNING A TOURIST SERVICE CONTRACT
Pferdeland.ru works under the law of the German Federal Republic. According to the law a service may be provided only if the client is in agreement with the “General Terms and Conditions for Individuals” of the service provider. We strongly recommend that you read the “General Terms and Conditions for Individuals” (further referred to “Conditions”) before making a booking.
PFERDELAND.RU GENERAL TERMS AND CONDITIONS
1. PLACING AN ORDER
A booking is made on the website Pferdeland.ru. By making a booking the client confirms their intention to participate in the chosen package holiday, agrees to these “Conditions” and takes on the respective obligations. A booking is complete only after receiving a written booking confirmation from Pferdeland.ru that will confirm the details of your booking.
Only a person of the full legal age can be the client, i.e. bookings for children and teenager training camps as well as payment shall be made by their parents.
When a group booking is made the client takes the responsibility for informing the travel agent of the required details of each group member, for group order payment and for passing on all the necessary information and documents to each group member.
2. PAYING FOR YOUR ARRANGEMENTS
Payments can be made by: VISA or MASTER CARD.
A deposit payment of 25% of the total service cost is required. The respective amount will be transferred from the client’s credit card. The remaining 75% will be written off the client’s credit card 30 days before the package holiday starting date. With the client’s consent the remaining amount may be transferred before this date. Full payment is required if the booking is made within less than 30 days before the holiday date.
The website Pferdeland.ru uses the most reliable online payment systems created by the leading German specialists which meet PCI DSS and SSL security standards. Credit card details keyed in by the client are not saved and Pferdeland.ru staff have no access to them.
The travel programme price is valid with the stipulation that the minimal number of participants requirement (if specified in the programme description) has been met and that the payment has been made before the deadline. The price of individual travel programmes is to be negotiated with each client. In case of unexpected upturn of the cost of services provided by a third party, which are included in the programme, Pferdeland.ru reserves the right of modification of the travel programme price.
3. REGISTRATION and SUBSCRIPTION
Pferdeland.ru website users may get registered in its data base. Both legal entities and individuals may be registered. By registering on the website an individual warrants that they are 18 or older (the legal age of majority in Germany). Registration is a requirement for placing an order. It considerably facilitates and expedites processing the order and the company’s communication with the client; it also allows the client to track the order status.
Pferdeland.ru guarantees that the data provided by the registered users is securely kept in the websites data base and is used only to pursue internal marketing goals of the company. The data shall not be disclosed to third parties.
The Pferdeland.ru website user is provided with the opportunity to subscribe to a regular newsletter and offer update sent via email. By registering and/or subscribing a user warrants their agreement to the use of the provided data for the above-mentioned purposes.
4. Pferdeland.ru SHALL
use reasonable endeavour to provide the client with the entire travel programme. However, it reserves the right to modify the order of travel programme implementation on the occurrence of unforeseeable circumstances.
On the occurrence of force major circumstances preventing the implementation of the travel programme (severe traffic jams, industrial strikes, unforeseeable defects of vehicles etc) Pferdeland.ru disclaims responsibility, but shall use reasonable endeavour to act in the interests of its clients.
Pferdeland.ru reserves the right to cancel the implementation of a travel programme on the occurrence of unforeseeable emergencies. In this case the client shall be paid a full refund or shall be offered the right to order another travel programme of equal value.
5. THE CLIENT SHALL
Provide Pferdeland.ru with the personal details of all travellers required for arranging and implementing the travel programme and place them in the respective fields on the ‘your account’ page (the website’s back office).
Make the entire payment for the ordered services for all the travellers before the deadline. Missing the payment deadline is a violation of the present contract. In case of a failure to meet the payment deadline Pferdeland.ru reserves the right to cancel the order. The cancellation expenses will be retained in this case in accordance with article 7 of the present contract.
Ensure availability, as well as timely and correct completion of personal documents required for travelling to Germany.
Be informed about the customs and the entry passport control regulations. Pferdeland.ru will not be held responsible for the damage costs incurred by a violation of the rules by the traveller.
All travel programme participants shall comply with the public order rules, should these be violated Pferdeland.ru reserves the right to expel the offender from the further stages of the programme. On this occurrence no refund of the programme costs shall be made.
6. VISA-RELATED ISSUES
The Tour Service Springer Company does not arrange German visa for its clients, however, it can provide a letter of petition for a visa along with the trip booking and payment confirmation addressed to the embassy/consulate of Germany in the client’s home country.
Important! The decision about the issue of a visa is made by the German embassy on the basis of all the personal documents made available by the traveller, which is something that Pfredeland.ru can neither control nor be held responsible for.
Ensuring availability and correct completion of all travel documents: passport, visa (if applicable), tourist insurance policy – is the responsibility of the traveller.
7. TRIP CANCELLATION BY THE TRAVELLER/MODIFICATIONS/REBOOKING
The traveller may cancel the ordered travel programme at any time.
In case of cancellation due to any reasons, cancellation expenses shall be retained from the sum of the refund:
in case of cancellation within 30 days of the travel programme starting date – 25% of the total price,
within 29 to15 days of the travel programme starting date – 50% of the total price,
within 14 to 7 days of the travel programme starting date – 70% of the total price,
within 6 days of the travel programme starting date – 90% of the total price.
***In the case of a special offer or price reduction other conditions apply.***
We strongly recommend that our clients arrange an insurance policy covering the failure to go on the trip in order to prevent possible financial losses.
Any alterations of the order details by the client may be accepted only in written form and should be sent by email, fax or postal service. Rebooking a travel programme with new dates may be accepted provided there are vacant places on the programme. A rebooking fee is to be charged. New order details are to be regarded as validated only after a written confirmation by Pferdeland.ru
8. RESOLVING CLAIMS
Tardeness or a failure to arrive at the starting point of the travel programme shall not be the reason for reimbursing its cost to the client.
Should any discrepancies with the travel programme description arise while travelling or at the place of accommodation (e.g. training site), the client shall instantly report the problem to the site staff and Pferdeland.ru staff and let them resolve the issue. In case of failure to comply with this stipulation, no claims shall be accepted once the travel programme is over.
Please send your questions and feedback to us in writing within 30 days of the final date of the travel programme.
The court of law is situated in Rheinberg, Westfalen, Germany